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Peer Review Aug 09, 2023

Improving Clinical Peer Review with a Human-Centered Approach

Elevate clinical peer review with Medplace's human-centered approach, addressing biases and streamlining the process for better outcomes.



In the realm of healthcare, the process of clinical peer review plays a critical role in ensuring quality care, refining practices, and enhancing patient safety. However, a significant number of physicians characterize the peer review process as 'reactive,' 'biased,' 'punitive,' and 'ineffective.' This prompts a deeper exploration into the factors contributing to this gap between intent and execution.

The Potential of Peer Review

The concept of peer review carries inherent potential. In an ideal scenario, it should act as a proactive and empowering mechanism, guiding healthcare professionals towards excellence and driving improved patient outcomes. It should encourage collaborative learning, pinpoint opportunities for growth, and serve as a pillar of accountability within medical practices. However, the reality often falls short of this vision.

Medplace, a proven solution, seeks to reshape the landscape of clinical peer review through a lens of Human-Centered Design. This approach revolves around placing individuals at the core of the design process, ensuring that the end result aligns seamlessly with their needs and experiences. While this philosophy is frequently associated with software development, its principles apply effectively to medical processes, such as clinical peer review.

Addressing Inherent Bias

One of the primary challenges addressed by Medplace is the inherent bias that can emerge when colleagues review each other's work. The platform introduces a novel approach by allowing medical staff to review and share potential peer reviewers' credentials before the selection process. This step promotes transparency and equity, minimizing subjective inclinations that can compromise the objectivity of reviews.

Furthermore, Medplace acknowledges that the peer review process itself can be marred by inefficiencies. Delays, technical complexities, and administrative bottlenecks can hinder meaningful participation, thwarting the process's intended benefits. Here, the principles of Human-Centered Design come to the forefront, streamlining workflows, automating tasks, and enhancing the overall user experience. By minimizing friction and simplifying interactions, Medplace empowers healthcare professionals to engage more effectively in the peer review process.

A Path Forward

For healthcare institutions striving to transition from conventional, reactive peer reviews to a more proactive and human-centered approach, Medplace offers a potential avenue of improvement. By facilitating a demonstration of their platform, Medplace provides an opportunity for healthcare professionals to gain more from their peer review process – one that is tailored to align with the diverse needs of participants. Whether seeking operational efficiency, enhanced patient care, or a more holistic understanding of medical practices, Medplace offers insights that can contribute to a more meaningful and impactful peer review process.

To gain insights into how Medplace's human-centered approach can enhance your clinical peer review process, join our upcoming event. In less than 5 minutes, we’ll show you how to take a step towards fostering a culture of collaborative learning, continuous improvement, and, ultimately, better patient outcomes within the realm of healthcare.


Jerrod Bailey is the CEO of Medplace, an app built for healthcare, legal, and insurance industries to streamline their case and peer review processes. He holds over 20 years of experience in venture-backed technology companies and specializes in healthcare technology development and human-centered user experience design. Jerrod has helped launch over 100 technology start-ups, including corporate new ventures with American Express, Intel, and other notable names.


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